At Loja do Chá Madeira® we are aware of the concerns you may have about how your personal data is handled. We recognize the importance of protecting your privacy and, therefore, this Privacy Policy aims to clearly explain how we collect and manage your personal data. This Policy describes what data is collected, how it is processed, why it is necessary and how its collection and processing may benefit you or be of interest to you.

If you have any questions or would like to exercise your privacy rights, you can contact us at geral@lojadochamadeira.com.

Legal Basis
Loja do Chá Madeira® acts in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR) and applicable data protection legislation. Personal data is defined as any information relating to an identified or identifiable natural person, such as name, address, identification number or location data.

Privacy Principles and Commitments
At Loja do Chá Madeira® we are committed to protecting your right to privacy, ensuring that:
– There is no obligation to share personal data with us, even if it may be requested during your interaction with our website or store.
– We only collect and process personal data for the purposes specified in this Privacy Policy, or for purposes previously communicated and authorized by you.
– We strive to collect, process and use as little personal data as possible.
– We keep personal data accurate and up-to-date whenever possible.
– When personal data is no longer needed, we will do our best to permanently delete or anonymize it, unless the law requires us to retain it.
– We do not share, sell or rent your personal data to third parties, except as described in this Privacy Policy.

Why do we collect and use your personal data?
We collect your personal data to provide you with the best possible experience, including:
– Processing your enquiries or responding to your contact requests.
– Improving the functionality of our website and our communications.
– Managing your registration and newsletter subscription.
– Verifying your identity in electronic or face-to-face interactions.
– Complying with legal obligations or contracts.

Whenever we process your personal data, we inform you of the purposes and, if necessary, ask for your consent. You can withdraw your consent at any time.

Your Rights
When processing your personal data, we guarantee that you have the following rights:
– Right of Access and Rectification: You can correct or update your personal data at any time.
– Right to Portability: You can request that your data be transferred to another entity, provided that the processing is based on consent and takes place by automated means.
– Right to erasure: You can request that your data be erased if it is no longer needed for the purposes for which it was collected, or if you withdraw your consent.
– Right to Limitation: You can request the limitation of the processing of your data in certain situations, such as if you consider that the data is inaccurate or if you object to its processing.
– Right to object : You can object to the processing of your personal data at any time.

Security of Personal Data
At Loja do Chá Madeira® we use appropriate security measures, such as access controls, firewalls and encryption, to protect your personal data from unauthorized access and other threats.

Sharing Personal Data
Your personal data may be shared with entities that provide services on our behalf, but never for their own purposes. We require all partner entities to comply with applicable privacy regulations.

International Data Transfers
If your data is processed outside the European Economic Area (EEA), we will ensure that it is protected by appropriate safeguards as directed by the competent authorities.

Cookies and Similar Technologies
We collect information about your device and browsing behavior on our website through cookies and similar technologies, with the aim of improving your experience and personalizing our offers.

How to Contact
If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us by e-mail at geral@lojadochamadeira.com or by WhatsApp at +351 960279248.